Refund Policy

Refund Policy

Cancellations:

We want to ensure you have a delightful experience when placing an order with us! Just a friendly reminder: if you change your mind after making a purchase, you have a generous 30-day window to cancel without any charges. Should you decide to cancel within this timeframe, rest assured that we'll be more than happy to process a full refund within 5-10 business days. Your satisfaction is our top priority!

Damaged/Incorrect Item:

For products that arrive incorrect, defective, or damaged during transit by the carrier, please contact us. In these cases, we will arrange to refund or reship your items. There are no additional fees for you; NOURIQA covers all costs. However, we will require a photo/video of the damaged item to process a reshipment or refund. If you wish to return the products to us, we will provide you with instructions, and the shipping will be at our expense.

Returns:

We want you to have the best possible shopping experience, which is why we offer a 30-day return period from the date of delivery. If, for any reason, you are not completely satisfied with your order, please do not hesitate to contact our support team, and we will do everything we can to assist you.

Just a reminder, for a return to be accepted, products must be in their original condition, classified as "new" – meaning they must be unopened and still in their original packaging, with no signs of prior use. Your satisfaction is our top priority, and we are here to ensure you are happy with your purchase!

Please note that customers are responsible for shipping costs.

Please contact us regarding returns/cancellations at contact@nouriqa.com. We are available Monday to Friday from 9:00 AM to 5:00 PM.

This return policy applies to these countries: France

How can I request a refund?

To return your item, please send us an email at contact@nouriqa.com. The return period is 12 days from the date of shipment delivery.

The item must be in new condition. If the item is not in new condition, we unfortunately cannot process a refund.

Who covers the return shipping costs?

If the item arrives damaged, NOURIQA will cover the return shipping costs. If the customer changes their mind within 12 days of shipment delivery, the customer will cover the return shipping costs for the merchandise.

Responsibility for Logistics Issues:

At NOURIQA, we do everything we can to ensure fast and efficient shipping of your orders. However, once packages are handed over to delivery companies, their transport and logistics management are their responsibility.

We cannot be held responsible for delays, losses, or damages caused by these carriers. In case of an issue, we encourage you to contact the customer service of the relevant delivery company directly. Nevertheless, we remain available to assist you in your efforts if necessary.

Money-Back Guarantee

NOURIQA offers a 30-day money-back guarantee. However, this guarantee does NOT apply if:

Customers are not satisfied with the ordered product color.

Customers damage their items after use.

Customers refuse delivery from carriers.

Problems related to delay, loss, or damage caused by the shipping company.

For further questions/requests regarding our return and refund policy, you can contact us at contact@nouriqa.com